Frequently Asked Questions

How do I uninstall Sentry Parental Controls and what to do if I'm unable to uninstall it?

1: Go to the computer where the software is installed and login through the Windows account you used to install it (you must be connected to the Internet).

2: On the key board, hold down both the 'Ctrl' and the 'Alt' keys and simultaneously press the 'W' key.

3: The SmartAgent login box should appear. Enter your Sentry At Home Password.

4: Once the SmartAgent panel appears, click on the 'uninstall' button.

• Can I install Sentry Parental Controls on more then one computer?
• Can I view my child's activities without their knowledge?
• How do I block my child from viewing inappropriate content?
• How do I change my Password or Email?
• How do I properly set the browser filtration threshold setting?
• How do I properly set the instant message threshold?
• How do I register users individually?
• How do I uninstall Sentry Parental Controls and what to do if I'm unable to uninstall it?
• How Do I Update To The Latest Sentry Parental Controls Version?
• How do I view my child's browser activity logs?
• How do I view my child's instant message and chat activity logs?
• I have trouble logging in to my control panel
• What are PC settings for?
• What is an All Users Account?
• Why are some fields for Level 2 users greyed out?
• Why aren't my emails being answered?
• Why can't I access the internet after I install Sentry Parental Controls?
• Why is Sentry At Home considered web-based?