Frequently Asked Questions

Why can't I access the internet after I install Sentry Parental Controls?

If you cannot access the Internet after you install Sentry Parental Controls it is usually because of a firewall which is installed on that computer.

You will need to make sure your anti-virus or anti-spyware software allows Sentry to access the Internet. You will only need to do this once.

• Can I install Sentry Parental Controls on more then one computer?
• Can Sentry run without my child's knowledge?
• Does Sentry Parental Controls support MAC based computers?
• How Do I Access and Modify Settings?
• How do I access my logs?
• How do I access Sentry's Remote TV?
• How Do I Block / Allow Websites?
• How do I change my Password or Email?
• How do I register users individually?
• How do I Renew/Upgrade my Licenses from the Trial to the Full Product?
• How Do I Turn Stealth Mode On or Off?
• How do I uninstall Sentry Parental Controls?
• How do I Update to the Latest Version of Sentry Parental Controls?
• How do I view my child's browser activity logs?
• How do I view my child's instant message and chat activity logs?
• What are Logs?
• What is "Apply To All Users" and how do I use it?
• What is my Web Based Control Panel?
• What's the difference between PC Settings and User Settings?
• When I try to Launch Remote TV Nothing Happens, Why?
• Where can I download Sentry Parental Controls from?
• Why can't I access the internet after I install Sentry Parental Controls?
• Why is Sentry Parental Controls considered web-based?
• Will Sentry still log actions within Browsers when using Tabs and New Windows?