Frequently Asked Questions

I have trouble logging in to my control panel

If you forgot your password, please click on the 'Forgot Password' link located on the login page and your password will be emailed to you.

• Can I install Sentry Parental Controls on more then one computer?
• Can I view my child's activities without their knowledge?
• How do I block my child from viewing inappropriate content?
• How do I change my Password or Email?
• How do I properly set the browser filtration threshold setting?
• How do I properly set the instant message threshold?
• How do I register users individually?
• How do I uninstall Sentry Parental Controls and what to do if I'm unable to uninstall it?
• How Do I Update To The Latest Sentry Parental Controls Version?
• How do I view my child's browser activity logs?
• How do I view my child's instant message and chat activity logs?
• I have trouble logging in to my control panel
• What are PC settings for?
• What is an All Users Account?
• Why are some fields for Level 2 users greyed out?
• Why aren't my emails being answered?
• Why can't I access the internet after I install Sentry Parental Controls?
• Why is Sentry At Home considered web-based?