Frequently Asked Questions

When I try to Launch Remote TV Nothing Happens, Why?

Sentry's Remote TV requires that the computer you are monitoring from has the latest version of Java. Click Here To Download the latest version.

Other reasons that may affect your access to Remote TV are:

The computer you are trying to monitor is turned off.
A user is not logged into an account on the computer.
You do not have the latest version of Java installed on the computer you are monitoring from.

• Can I install Sentry Parental Controls on more then one computer?
• Can Sentry run without my child's knowledge?
• Does Sentry Parental Controls support MAC based computers?
• How Do I Access and Modify Settings?
• How do I access my logs?
• How do I access Sentry's Remote TV?
• How Do I Block / Allow Websites?
• How do I change my Password or Email?
• How do I register users individually?
• How do I Renew/Upgrade my Licenses from the Trial to the Full Product?
• How Do I Turn Stealth Mode On or Off?
• How do I uninstall Sentry Parental Controls?
• How do I Update to the Latest Version of Sentry Parental Controls?
• How do I view my child's browser activity logs?
• How do I view my child's instant message and chat activity logs?
• What are Logs?
• What is "Apply To All Users" and how do I use it?
• What is my Web Based Control Panel?
• What's the difference between PC Settings and User Settings?
• When I try to Launch Remote TV Nothing Happens, Why?
• Where can I download Sentry Parental Controls from?
• Why can't I access the internet after I install Sentry Parental Controls?
• Why is Sentry Parental Controls considered web-based?
• Will Sentry still log actions within Browsers when using Tabs and New Windows?